Get in Touch With Us

Got a question about one of our reviews, spotted something out of date, or want to flag an issue with how we've ranked a site? This page covers how to reach Online Crypto Casino and what you can expect once you do.

How to Reach the Team

Email is the best way to contact us. We read every message that comes in and try to respond within two working days. Write to us at [email protected].

A short line on what your message is about — a correction, a question, feedback on an offer — helps us route it to the right person and get back to you faster.

What You Can Get in Touch About

• Questions about a review or ranking — If you want more detail on how a site like BetPanda, CoinCasino or another site in our lineup was scored, or why one offer ranks above another, ask us directly.
• Corrections — Bonus terms, licensing details and payout information at crypto casinos change often. If something on the site looks out of date or inaccurate, please tell us so we can check it.
• Coin support or payout questions — If you're trying to work out which sites accept a particular coin, how confirmation times generally work, or what a withdrawal limit might mean for you, we're happy to point you toward the relevant guidance.
• Feedback on our methodology — We rank sites on factors including supported coins, game selection, bonus terms, payout speed, licensing and how genuinely anonymous the sign-up process is. Commission from any operator never buys a higher position, and if you think our approach could be clearer, tell us.
• Partnership or editorial enquiries — If you represent a crypto casino or a related business and want to introduce yourselves, outline what you have in mind and we'll follow up.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, mention it in your message and we'll point you toward support. You can also reach the National Problem Gambling Helpline directly at 1-800-GAMBLER, at any time, free of charge.

What Happens After You Write to Us

A real person reviews every message — we don't rely on automated replies to stand in for an answer. Our target is a response within two working days, though it can take a little longer during busier periods.

If your question relates to a specific site, it helps to name it so we can check our current information against what you've experienced. If it's a broader question — for example about how offshore licensing works, or what "no KYC" actually means in practice — we can point you to further reading, including our guide to non-GamStop casinos if that's relevant to what you're asking.

Before You Write In: A Few Things We Can't Help With

We're an independent review and comparison site, not a casino operator, payment processor or regulator. That means:

• We can't access, close or verify anyone's individual casino account — that has to go through the operator's own support team.
• We can't advise on how to bypass a site's identity checks, state restrictions or geoblocking. No-KYC play refers to a site's own verification threshold, not a way around anti-money-laundering or sanctions checks, and we won't help with either.
• We're not able to give tax or legal advice. Crypto gambling winnings and crypto gains can both carry tax obligations in the US — for anything specific to your situation, speak to a qualified tax or legal professional.
• We can't guarantee outcomes at any site we cover. Every crypto casino on this site carries real risk of loss, and crypto's own price swings add a layer of volatility on top of that. If you're outside a state where offshore crypto casinos are commonly accessed, check your own state's laws before playing, since availability and restrictions vary and none of these operators is licensed by a US regulator.

Keeping Play Age-Appropriate and Manageable

Every site we review is intended for adults only — 18+ or 21+ depending on the operator and your state, and each site states its own minimum clearly. If you're contacting us with concerns about underage access or about your own or someone else's gambling habits, say so in your message; we take these seriously and will respond with that context in mind rather than a generic reply.

Thanks for taking the time to reach out. Whether it's a correction, a question about how a bonus works, or feedback on the site as a whole, we want to hear it.